The International Council On Hotel, Restaurant & Institutional Education (I-CHRIE) | provided by Hsyndicate Copyright 1995-2016 Hsyndicate Latest news, events, photos and more from The International Council On Hotel, Restaurant & Institutional Education (I-CHRIE) en-us Mon, 08 Feb 2016 06:47:10 +0100 (Hsyndicate) (Hsyndicate) Hsyndicate RSS FeedGenerator 120 Blog - The Role of Customer Orientation in the Relationship Between ManagerCommunications and Customer Satisfaction Thu, 31 Dec 2015 00:21:45 +0200 Within the restaurant and hospitality industry, employee behaviors and relationships are important in determining customer satisfaction. The present study extended the hospitality literature regarding customer satisfaction in three ways using a cross-sectional survey design. First, the relationship between manager communications and customer orientation was explored, and results supported a positive, significant relationship. Second, this study helped confirm past studies that have tested the relationship between customer orientation and customer satisfaction using a single-item customer response measure. Finally, a meditational test examined whether customer orientation carries the full influence of a manager's communication and the resulting customer satisfaction. Results supported the meditational test. Practical and theoretical implications are explored for both hospitality researchers and practitioners. Blog - The Snap-Happy Tourist: The Effects of Photographing Behavior on Tourists Happiness Mon, 21 Dec 2015 02:08:18 +0200 Are tourists who take more photos happier? Our study investigates the relationship between tourists’ photographing and happiness based on two proposed theories: photographing as a behavior that society expects from tourists, and photographing as a mechanism for social interaction. Questionnaires measuring photographic behavior and components of happiness such as positive emotions and life satisfaction were collected from 417 tourists at three destinations in the Netherlands. Additionally, we carried out participant observation to explore the potential roles of fulfilling cultural expectations and social interactions. We found a positive relationship between photography and tourists’ levels of happiness. People who take more pictures on holiday and rate photographing to be important experience more positive emotions and a higher life satisfaction, respectively. The participant observation data reveal that this relationship is strengthened when photography is used to build relationships, but weakened when people photograph to fulfill cultural expectations. Blog - Conditional Agglomeration Externalities in Lodging Markets Sun, 18 Oct 2015 21:34:07 +0200 Citing the intense competition among products of similar quality, studies to date have largely advocated for the favorable effects of differentiated agglomeration on hotels. However, limited evidence also suggests that undifferentiated hotels may also have an incentive to agglomerate for favorable interactions such as resource and information sharing, heightened demand, and demand spillover. Under the framework of bounded price competition this study hypothesizes that for hotels agglomeration effects may be dependent on market demand, whereas undifferentiated competition may also create desirable externalities. Using data from the Texas lodging market for the year 2010, the current study tests the hypotheses and finds significant evidence of conditionality, in which undifferentiated agglomeration externalities can be more favorable on the operating performance of hotels. Implications for practitioners and suggestions for future research are discussed. A Guide to College Programs in Hospitality and Tourism (CHRIE) Mon, 02 Jun 2003 16:23:22 +0200 The Guide to College Programs in Hospitality, Tourism, & Culinary Arts is an essential resource for prospective students and industry employees seeking advancement through education, career counselors, corporate recruiters and industry organizations. The Guide lists programs by type of degree awarded ranging from certificates and diplomas to graduate degrees; by specialization; and by geographic location. It covers the "vital statistics" of each program--student enrollment, program features, accreditation, admission and graduation requirements, and financial aid sources. The Journal of Hospitality and Tourism Education - Quarterly (CHRIE) Mon, 02 Jun 2003 16:20:09 +0200 The award-winning Journal of Hospitality and Tourism Education is a refereed, interdisciplinary quarterly magazine designed to serve the needs of all levels of hospitality and tourism education through the presentation of issues and opinions pertinent to the field. The main objective of this periodical is to facilitate scholarly interchange among hospitality and tourism educators, industry practitioners and educators from related disciplines. All members of International CHRIE receive the Educator in March, June, September, and December. Journal of Hospitality & Tourism Research (Quarterly) Mon, 02 Jun 2003 16:05:29 +0200 The Journal of Hospitality & Tourism Research publishes high-quality, refereed scholarship which advances the knowledge base of the hospitality and tourism field. Featuring conceptual, empirical research, and applied research articles as well as book and software reviews, research notes, industry viewpoints, and conference reviews, JHTR keeps educators, researchers, and professionals in travel and hospitality up to date with the latest and most vital findings in the field. Aftermath of SARS and Recovery Strategies for Tourism to Be Discussed at First Asia-Pacific CHRIE Conference Tue, 13 May 2003 00:00:00 +0200 Aftermath of SARS epidemic and recovery strategies will be the topic of a special panel presentation to be featured at the First Asia-Pacific CHRIE (APacCHRIE) Conference slated to take place at Lotte Hotel in Seoul, Korea, on May 21-23, 2003. International CHRIE Announces 2001 Award Winners Thu, 02 Aug 2001 00:00:00 +0200 International CHRIE is pleased to announce the winners of this year's awards and wish to thank the many individuals who took the time to nominate a deserving colleague. All of this year's award winners will be recognized during the Annual Conference in Toronto at a special awards ceremony luncheon scheduled for Friday, July 27, 2001 at the Sheraton Centre Toronto. Additional tickets to this event will be available for purchase on-site for $35 each. Council On Hotel, Restaurant, And Institutional Education (CHRIE) Selects Dale Gaddy As New CEO Fri, 16 Oct 1998 00:00:00 +0200 Washington, DC — The Council on Hotel, Restaurant, and Institutional Education (CHRIE) has selected Dale Gaddy as its next chief staff executive, according to Search Committee Chair Melissa Dallas of Buffalo State College-SUNY. He comes to CHRIE from Association Team, Inc., an association consulting corporation based in Virginia.