The International Council On Hotel, Restaurant & Institutional Education (I-CHRIE) | provided by Hsyndicate Copyright 1995-2016 Hsyndicate Latest news, events, photos and more from The International Council On Hotel, Restaurant & Institutional Education (I-CHRIE) en-us Tue, 24 May 2016 11:47:34 +0100 (Hsyndicate) (Hsyndicate) Hsyndicate RSS FeedGenerator 120 Blog - Consumers Pro-Environmental Behavior and Its Determinants in the Lodging Segment Mon, 04 Apr 2016 23:41:32 +0200 Sustainable consumption of hospitality products and services has become an increasingly important topic of interest in both hospitality academia and practice. Inducing pro-environmental behavior (PEB) in individuals has been recognized as one of the major challenges on the path to sustainable hospitality consumption. This research examined customers’ PEB in hotel settings. Based on a survey with a sample of 537 participants representing a broad range of demographic strata, this study identified seven dimensions of PEB as manifested in hotel settings (green consumerism, recycling, reuse, conservation, reduction, curtailing, and compromise) and examined the associations of psychological determinants with the seven PEB behavioral types. The results show that hotel customers display the least PEB when compromise of personal comfort is involved. The findings further suggest that the major determinant of PEB in hotel settings is nonenvironmental concerns, such as time and effort involved in PEB. Theoretical and practical implications are also discussed. Blog - Consumers Emotional Responses and Emotion Regulation Strategies During Multistage Waiting in Restaurants Mon, 04 Apr 2016 23:41:32 +0200 Service consumption often involves waiting during the different stages of the delivery process. This research examines the effect of multistage waiting on consumers’ emotional responses and emotion regulation strategies. The study is conducted at a virtual restaurant in Second Life, an online simulation website. The results show that there is a significant interaction effect between consumption stage and the type of emotional responses. Although both anxiety and anger are the most intense emotions felt during preprocess waiting, anxiety is the strongest emotion felt during in-process waiting, and anger is the most salient emotional reaction during postprocess waiting. Results also indicate that there is a significant interaction effect between consumption stage and the type of emotion regulation strategies used by consumers. Attentional deployment and reappraisal are dominant emotion regulation strategies used by consumers during preprocess waiting; in addition, reappraisal and attentional deployment are the predominant strategies used during in-process waiting and postprocess waiting, respectively. The theoretical, methodological, and managerial contributions of the results are also discussed. Blog - The Role of Customer Orientation in the Relationship Between ManagerCommunications and Customer Satisfaction Thu, 31 Dec 2015 00:21:45 +0200 Within the restaurant and hospitality industry, employee behaviors and relationships are important in determining customer satisfaction. The present study extended the hospitality literature regarding customer satisfaction in three ways using a cross-sectional survey design. First, the relationship between manager communications and customer orientation was explored, and results supported a positive, significant relationship. Second, this study helped confirm past studies that have tested the relationship between customer orientation and customer satisfaction using a single-item customer response measure. Finally, a meditational test examined whether customer orientation carries the full influence of a manager's communication and the resulting customer satisfaction. Results supported the meditational test. Practical and theoretical implications are explored for both hospitality researchers and practitioners. A Guide to College Programs in Hospitality and Tourism (CHRIE) Mon, 02 Jun 2003 16:23:22 +0200 The Guide to College Programs in Hospitality, Tourism, & Culinary Arts is an essential resource for prospective students and industry employees seeking advancement through education, career counselors, corporate recruiters and industry organizations. The Guide lists programs by type of degree awarded ranging from certificates and diplomas to graduate degrees; by specialization; and by geographic location. It covers the "vital statistics" of each program--student enrollment, program features, accreditation, admission and graduation requirements, and financial aid sources. The Journal of Hospitality and Tourism Education - Quarterly (CHRIE) Mon, 02 Jun 2003 16:20:09 +0200 The award-winning Journal of Hospitality and Tourism Education is a refereed, interdisciplinary quarterly magazine designed to serve the needs of all levels of hospitality and tourism education through the presentation of issues and opinions pertinent to the field. The main objective of this periodical is to facilitate scholarly interchange among hospitality and tourism educators, industry practitioners and educators from related disciplines. All members of International CHRIE receive the Educator in March, June, September, and December. Journal of Hospitality & Tourism Research (Quarterly) Mon, 02 Jun 2003 16:05:29 +0200 The Journal of Hospitality & Tourism Research publishes high-quality, refereed scholarship which advances the knowledge base of the hospitality and tourism field. Featuring conceptual, empirical research, and applied research articles as well as book and software reviews, research notes, industry viewpoints, and conference reviews, JHTR keeps educators, researchers, and professionals in travel and hospitality up to date with the latest and most vital findings in the field. Aftermath of SARS and Recovery Strategies for Tourism to Be Discussed at First Asia-Pacific CHRIE Conference Tue, 13 May 2003 00:00:00 +0200 Aftermath of SARS epidemic and recovery strategies will be the topic of a special panel presentation to be featured at the First Asia-Pacific CHRIE (APacCHRIE) Conference slated to take place at Lotte Hotel in Seoul, Korea, on May 21-23, 2003. International CHRIE Announces 2001 Award Winners Thu, 02 Aug 2001 00:00:00 +0200 International CHRIE is pleased to announce the winners of this year's awards and wish to thank the many individuals who took the time to nominate a deserving colleague. All of this year's award winners will be recognized during the Annual Conference in Toronto at a special awards ceremony luncheon scheduled for Friday, July 27, 2001 at the Sheraton Centre Toronto. Additional tickets to this event will be available for purchase on-site for $35 each. Council On Hotel, Restaurant, And Institutional Education (CHRIE) Selects Dale Gaddy As New CEO Fri, 16 Oct 1998 00:00:00 +0200 Washington, DC — The Council on Hotel, Restaurant, and Institutional Education (CHRIE) has selected Dale Gaddy as its next chief staff executive, according to Search Committee Chair Melissa Dallas of Buffalo State College-SUNY. He comes to CHRIE from Association Team, Inc., an association consulting corporation based in Virginia.