The International Council On Hotel, Restaurant & Institutional Education (I-CHRIE) | provided by Hsyndicate Copyright 1995-2015 Hsyndicate Latest news, events, photos and more from The International Council On Hotel, Restaurant & Institutional Education (I-CHRIE) en-us Tue, 01 Dec 2015 03:00:23 +0100 (Hsyndicate) (Hsyndicate) Hsyndicate RSS FeedGenerator 120 Blog - Examination of Factors Affecting Hotel Employees' Service Orientation: An Emotional Labor Perspective Sun, 18 Oct 2015 21:34:07 +0200 Given that the quality of the interpersonal interaction between customers and hospitality employees plays a critical role in customer satisfaction, both the concepts of emotion in the workplace and service orientation toward customers have attracted a great deal of interest in the hospitality industry. However, although the two concepts have strong theoretical relevance to one another, research about what emotional factors affect employee service-oriented commitments is lacking. This empirical study investigated the roles and compared the effects of emotional determinants that affect service orientation of hotel managers and line employees. Data were collected from 309 customer-contact hotel managers and line employees in the United States. Results of hierarchical regression analysis revealed that display rule perception, emotional intelligence, and sense of accomplishment have positive effects, whereas depersonalization has a negative effect, on service orientation. The results of thi Blog - The Relevance of Cultural Tourism as the Next Frontier for Small Island Destinations Sun, 18 Oct 2015 21:34:07 +0200 The purpose of this study is to apply the cultural tourism typology of McKercher and to estimate the economic relevance of cultural tourism to the context of a small island destination tourist market. Small island destinations may be confronted with environmental constraints that restrain the traditional small island tourism development model, which is based on sun, sand, and sea. The cultural tourism typology is used in order to determine whether the typology may be used to segment tourists thereby allowing researchers to determine the economic impact of different cultural tourist segments. This study draws attention to some of the foundational issues that researchers face when attempting to quantify the economic impact of cultural tourists. The results of the study indicate that McKercher's typology may provide more refined results when incorporating the purpose of a trip; and, that cultural tourists may be a lucrative market for destinations to pursue given the results of an economi Blog - Enhancing Hotel Employees' Brand Understanding and Brand-Building Behavior in China Sun, 18 Oct 2015 21:34:07 +0200 To participate effectively in the present Chinese hotel market, multinational companies must achieve a competitive advantage, which they attain by building the brand. This study promotes employee brand understanding as a precursor to positive brand-building behavior. Results indicate that internally oriented brand activities, especially brand-oriented recruitment, brand-oriented training, and brand-oriented support, exert a significant influence on employees' brand understanding, leading to subsequent exhibition of pro-brand behavior. In developing brand understanding, hotels must take into account the potentially limited knowledge of mainland Chinese employees regarding global hotel brands. The findings suggest that Chinese hotel employees' understanding of multinational hotel groups' brand is critical to successful brand-building behavior. A Guide to College Programs in Hospitality and Tourism (CHRIE) Mon, 02 Jun 2003 16:23:22 +0200 The Guide to College Programs in Hospitality, Tourism, & Culinary Arts is an essential resource for prospective students and industry employees seeking advancement through education, career counselors, corporate recruiters and industry organizations. The Guide lists programs by type of degree awarded ranging from certificates and diplomas to graduate degrees; by specialization; and by geographic location. It covers the "vital statistics" of each program--student enrollment, program features, accreditation, admission and graduation requirements, and financial aid sources. The Journal of Hospitality and Tourism Education - Quarterly (CHRIE) Mon, 02 Jun 2003 16:20:09 +0200 The award-winning Journal of Hospitality and Tourism Education is a refereed, interdisciplinary quarterly magazine designed to serve the needs of all levels of hospitality and tourism education through the presentation of issues and opinions pertinent to the field. The main objective of this periodical is to facilitate scholarly interchange among hospitality and tourism educators, industry practitioners and educators from related disciplines. All members of International CHRIE receive the Educator in March, June, September, and December. Journal of Hospitality & Tourism Research (Quarterly) Mon, 02 Jun 2003 16:05:29 +0200 The Journal of Hospitality & Tourism Research publishes high-quality, refereed scholarship which advances the knowledge base of the hospitality and tourism field. Featuring conceptual, empirical research, and applied research articles as well as book and software reviews, research notes, industry viewpoints, and conference reviews, JHTR keeps educators, researchers, and professionals in travel and hospitality up to date with the latest and most vital findings in the field. Aftermath of SARS and Recovery Strategies for Tourism to Be Discussed at First Asia-Pacific CHRIE Conference Tue, 13 May 2003 00:00:00 +0200 Aftermath of SARS epidemic and recovery strategies will be the topic of a special panel presentation to be featured at the First Asia-Pacific CHRIE (APacCHRIE) Conference slated to take place at Lotte Hotel in Seoul, Korea, on May 21-23, 2003. International CHRIE Announces 2001 Award Winners Thu, 02 Aug 2001 00:00:00 +0200 International CHRIE is pleased to announce the winners of this year's awards and wish to thank the many individuals who took the time to nominate a deserving colleague. All of this year's award winners will be recognized during the Annual Conference in Toronto at a special awards ceremony luncheon scheduled for Friday, July 27, 2001 at the Sheraton Centre Toronto. Additional tickets to this event will be available for purchase on-site for $35 each. Council On Hotel, Restaurant, And Institutional Education (CHRIE) Selects Dale Gaddy As New CEO Fri, 16 Oct 1998 00:00:00 +0200 Washington, DC — The Council on Hotel, Restaurant, and Institutional Education (CHRIE) has selected Dale Gaddy as its next chief staff executive, according to Search Committee Chair Melissa Dallas of Buffalo State College-SUNY. He comes to CHRIE from Association Team, Inc., an association consulting corporation based in Virginia.