HTC Consulting | provided by Hsyndicate Copyright 1995-2020 Hsyndicate Latest news, events, photos and more from HTC Consulting en-us Sun, 07 Jun 2020 10:26:58 +0100 (Hsyndicate) (Hsyndicate) Hsyndicate RSS FeedGenerator 120 The shape of things to come | By Enda Larkin Thu, 19 Dec 2013 09:53:07 +0200 Competitiveness implies (at the very least) focusing on being better than your competitors. Sounds simple, but as Enda Larkin, principal at HTC Consulting in Geneva, reminds us, it entails setting sensible priorities and skillfully managing the interplay of several strategically important elements. In this article, Enda shares with Hotel Yearbook readers his uncomplicated formula for improving a hotel’s chance of future success. New Book: The Essential Manager: 30 Core Elements of Leadership Tue, 17 Sep 2013 13:19:58 +0200 In the current business climate time is tight, money is tight, and the micro and macro picture is constantly changing. For anyone managing a business – big or small, public or private – The Essential Manager by Enda Larkin is particularly timely. It strips away all the hype and jargon that attached itself to management thinking during the boom years and returns the focus to the only thing that really matters in organisation life: results. The Essential Manager: 30 Core Elements of Leadership | By Larkin Tue, 17 Sep 2013 13:05:06 +0200 Larkin: The Essential Manager cover Managers are busy people, particularly so in recent times when resources are more limited and real success harder to achieve. In order to be effective, aspiring business leaders now need to return to the basics of management. This new book, from an experienced management consultant and author, responds to these challenges and offers both experienced and aspiring managers a practical resource in a broad series of short chapters or ‘elements’ covering the critical aspects which drive success in both management and leadership. Shhh! Be Very Quiet | By Enda Larkin Tue, 26 Jun 2012 13:13:50 +0200 It’s 6am. And I’m at the damn airport again. I am more convinced than ever that we humans really weren’t meant to function at this unearthly hour; there isn’t a coffee-brew strong enough to wake the hamster in my head just now. I am literally brain dead, so I’ll apologize for what possibly lies ahead. That said, I just had a most pleasant and friendly check-in which, despite my semi-conscious state, really stood out for me. More than just the ‘score’… | By Enda Larkin Mon, 04 Jun 2012 12:34:05 +0200 "…and what did you score yourself for Communication?""Eh…let me see…oh yea, I gave myself a 4 for that?""No, no I don"t think you"re at that level just yet, I gave you a 2.5.""But I…""And how did you rate yourself for Teamwork?""Actually, I gave myself a 5 for that, as I always try to help my colleagues in ev…""A 5..? No, no, again that"s a bit ambitious I think. Five means perfect. Nobody"s perfect. I gave you 3.5 for that.""But, but, I always…""And what did you score yourself for Customer Focus…bearing in mind what I just said?""Well, I had that at 5 too, but you"ll probably say it"s a 3 or something…" Planets Apart… | By Enda Larkin Tue, 15 May 2012 08:39:36 +0200 “I think the challenge for many managers is not to bring out the best in their employees; instead, they ought to stop bringing out the worst in them…” I left those words hanging in the air, waiting for a reaction. As I did so, I could see the red mist rising in the faces of one or two around the table. This is usually what happens when I make blanket statements like that. And the reddening faces are welcome, as I am intentionally being provocative when I say such things. After all, employee motivation is always a subject worthy of lively debate, which is precisely what I got once one of the red-faced participants decided to let loose. Journeys: Short Stories and Tall Tales for Managers | By Larkin Tue, 08 May 2012 13:56:33 +0200 Journeys is a book of stories, real-world and work-related perhaps, but stories nonetheless. They are tales for managers: always about leadership and often about life. Each of the 15 stories is based on actual occurrences and explores a different aspect of management. ‘Sell’ not ‘Tell’… | By Enda Larkin Tue, 01 May 2012 09:40:07 +0200 I was sort of eavesdropping again yesterday. I know, I know, but it wasn"t really my fault. After all, if people insist on shouting and you are seated no more than six feet away from them, then it"s impossible not to hear what"s going on. Anyway, I can assure you, my uncouthness was all in the cause of learning. I should probably explain. You see, I was sitting in the lobby of a hotel yesterday, working away in my mobile office as it were... Photo: Article 10 - Give More to Get More… | By Enda Larkin Wed, 25 Apr 2012 15:45:03 +0200 <center><img src="" style="border: solid 1px #e9e9e9;"/></center><br/>The following key tasks are essential in devising and implementing the program Photo: Article 10 - Give More to Get More… | By Enda Larkin Wed, 25 Apr 2012 15:44:58 +0200 <center><img src="" style="border: solid 1px #e9e9e9;"/></center><br/>Any successful Mentoring Programme must consider four interdependent dimensions Article 10 - Give More to Get More… | By Enda Larkin Wed, 25 Apr 2012 15:44:50 +0200 Hugo Chavez considers Fidel Castro to be his. Richard Branson says that Freddie Laker was one for him. Apparently, the late Ayrton Senna played the role for Rubens Barrichello. And even Steven Spielberg considered Stanley Kubrick to be his. What on earth am I talking about you are likely asking? Mentors. That"s what I am referring to. In all walks of life, mentoring is an important cog in the development wheel; as it is in the world of hospitality. Or maybe, more correctly, I should probably say that mentoring CAN be an effective development tool within businesses, but only when mentoring programs are well designed and managed that is. All May Not Be What it Seems... | By Enda Larkin Mon, 16 Apr 2012 20:07:09 +0200 "There"s never enough cabs in this town," I said, as I climbed – soaking wet – into the back of the taxi. "What"s wrong with you, buddy?" Now, unless I"ve had a few drinks, when I could probably chat to myself, then I usually avoid striking up conversations with taxi drivers. No offence meant by that, no reflection on their character intended, but I find that once you get many of them going, it"s hard to get them to stop; which on longer journeys can be a bit head-wrecking. But recently I made an exception – I needed to get something off my chest. And, I learned something in the process. Measuring What Matters... | By Enda Larkin Tue, 03 Apr 2012 12:08:29 +0200 “…well, if the world was run by bean-counters like you, then it would only be a matter of time before we were all replaced by machines…”. “Hah, actually now that you mention it, a machine would be far preferable to having to listen to the nonsense coming out of your mouth. And who are you calling a bean-counter anyway?” Ohh, this is starting to get interesting now. Leadership Lottery… | By Enda Larkin Tue, 27 Mar 2012 11:26:59 +0200 During a team night out, a group of disgruntled employees decided to exact revenge on their nasty boss. Whilst eating a meal in a restaurant, the said boss went to the bathroom. When he was away from the table, his employees searched through his wallet and found his Lottery ticket; they quickly wrote down his selected numbers. Then one of them went to the waitress and organized the prank before the boss returned. If winning isn’t everything, why do they keep score? | By Enda Larkin Tue, 13 Mar 2012 13:54:33 +0200 Imagine you and an accomplice have just been arrested on suspicion of committing a serious crime, let’s say a robbery of some kind. Each of you blames the other for the botched attempt. You are taken to the police station and held in separate rooms. You know that the police don’t have enough evidence to convict you as yet, because you weren’t actually caught red-handed, but you also know that there is no way in hell you want to go to prison – not even for a day. You are far too good looking for that! Shocking Stuff… | By Enda Larkin Mon, 05 Mar 2012 10:09:09 +0200 If someone told you to act in a way that you knew would hurt another person, would you do it? No? Absolutely sure about that, are you? Seriously, think about it. If a recognized authority figure told you to push a button which you knew would deliver a mild electric shock to another person every time they made a mistake, would you? Okay, you might do that. - No? Absolutely sure about that, are you? What are we busy about? | By Enda Larkin Mon, 06 Feb 2012 15:30:32 +0200 "Everything requires time. It is the only truly universal condition. All work takes place in time and uses up time. Yet most people take for granted this unique, irreplaceable, and necessary resource. Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time." - Peter F. Drucker. I love that quote. It deserves a moment or two of consideration, I think. On the time issue, does any of this sound familiar to you? Photo: What are we busy about? | By Enda Larkin Mon, 06 Feb 2012 13:35:51 +0200 <center><img src="" style="border: solid 1px #e9e9e9;"/></center><br/> Pointless Panels…| By Enda Larkin Mon, 30 Jan 2012 17:39:18 +0200 Some employees take the biscuit. I mean really take it. Like a certain hotel worker in the U.S., for example. According to a report on the CBS news website, this particular girl was a sales coordinator at a Sheraton hotel in Iowa. By all accounts, she wasn't exactly what you might call a highly motivated individual; she seemed to have a lot of free time on her hands. So, to look busy – and that word 'look' should be the first hint at where this is going – she began recording her working day in a journal. Photo: Pointless Panels…| By Enda Larkin Mon, 30 Jan 2012 16:12:37 +0200 <center><img src="" style="border: solid 1px #e9e9e9;"/></center><br/>